The Challenge
A rapidly growing fintech startup was struggling with 'data sprawl'. Customer information was fragmented across CRM, transaction logs, and support tickets, making it impossible to calculate accurate Customer Lifetime Value (CLV) or identify churn patterns.
Their legacy PostgreSQL database was struggling with complex analytical queries, leading to slow report performance and frustrating the marketing and product teams. The lack of a scalable architecture was becoming a blocker for their Series-B funding round.