The Challenge
A regional lending institution witnessed a spike in Non-Performing Assets (NPAs) but lacked the granular data to identify whether the cause was branch-specific, sector-specific, or due to external economic factors. Their existing reports were flat and failed to surface geographic or demographic risk clusters.
Field officers were struggling to prioritize collections, which led to further deterioration of the loan book quality. Management needed a way to visualize risk before it materialized into default.